How can we help?

DocumentXchange is a marketplace where users can request, contribute, search for, purchase, and access public-record documents and related metadata. DocumentXchange is not a government agency, law firm, title company, or official records custodian.

In the U.S. mobile app, open the Request tab, select the document type and location, and add any identifying details that can help locate the correct record. DocumentXchange estimates the page count and applicable purchase price automatically. Posting is free, and you pay only if you choose to buy a document submitted for the request. Requests remain open for 14 days.

In the U.S. mobile app, eligible U.S.-based contributors can select Contribute, photograph every page clearly, provide accurate document details, review the automated quality results, and publish the document. You must have the legal right to distribute every page.

Yes. Uploading documents, publishing listings, replacing document files, and fulfilling requests are limited to U.S.-based contributors. The website supports browsing, purchasing, saved searches, libraries, and account management, but it does not accept new requests, uploads, or request fulfillment. New requests must be submitted through the U.S. mobile app.

This restriction is enforced by the DocumentXchange backend across the website, iPhone app, and Android app. Before accepting an upload, DocumentXchange verifies that the contributor's Stripe account is a U.S. account, required identity and address details were submitted, and payouts are enabled. When a reliable network-country signal is available, an explicitly non-U.S. upload location is also blocked. Complete or update verification under Profile → Payment Methods.

DocumentXchange may use OCR and artificial intelligence to extract searchable information, detect possible duplicates, classify records, and identify quality problems. Automated results can be inaccurate, so contributors must review every page and field.

The upload normally finishes in about 10–20 seconds. OCR and full document validation continue privately in the background and may take up to 5 minutes. The document is not available to buyers while these checks are running. DocumentXchange notifies the contributor when the document is approved or needs attention.

Eligible contributors receive the royalty percentage displayed in the app when uploading or fulfilling a request. Royalties may be adjusted for refunds, chargebacks, duplicate or unlawful content, fraud, and payment reversals.

Sign in and open Library. Purchased documents should appear under your document purchases. If a completed purchase is missing, contact support with the purchase date and document title.

Purchases made through Apple are subject to Apple’s refund process and policies. For missing, inaccessible, unlawfully posted, or materially misdescribed content, contact DocumentXchange support so we can investigate.

Use the report option available on the document or page. Include the affected page numbers and a clear explanation. For urgent privacy, safety, or legal concerns, email support directly.

Open Profile, select Delete Account, and confirm the request. Transaction, payout, fraud-prevention, dispute, and legal-compliance records may be retained when required or permitted by law.

No. Documents are contributed by users. Verify important records directly with the appropriate court, county recorder, government office, or other official custodian before relying on them.